Flash Fiction: Customer Services

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今天找了從事客戶服務多年的朋友替我升學試補課，好讓學生給他高情緒智商整治一番。起初他們尚且肅靜，不久便開始喧嘩，接著問朋友一些低俗問題，引得全班哄堂大笑。朋友竟不加阻止，更有問必答，把考試事宜拋諸腦後。課堂完了，我質問他怎可縱容搗亂。我聽了他解釋後當場氣結：客戶自我感覺良好，哪理會申訴是否真正得益？

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