TEE: Teki Editorial Everywhere

One of my mentors recommended this book called Socratic Selling: How to Ask the Questions That Get the Sale to improve my selling and consulting skills which are quite applicable in various scenarios. The book's structure is straightforward. The beginning chapters explain the importance of socratic method, which is well known a form of cooperative argumentative dialogue between individuals, based on asking and answering questions to stimulate critical thinking and to draw out ideas and underlying presuppositions. It highlights 3 socratic principles: Respect the customer, Help the customer think and Help the customer made decisions . The remaining chapters explain how to apply along the sales cycle, i.e., opening, advancing and closing. The opening aims at letting the customer speak what he wants in the underlying. The book advises a socratic opener structure, i.e. Say you are prepared . e.g. Mr. Customer, I'm prepared to talk about the Product, which we discussed on the ph...

I read this book, The Loyalty Leap - Turning Customer Information into Customer Intimacy , due to my business. I found this book quite inspiring. If you are working for loyalty, you may find new insight and redirect your work. In summary, the author  Bryan Pearson shared his practical experience of loyalty program to explain what loyalty program is, why loyalty program is needed and how loyalty program is run. Loyalty is not simply about collecting customer data and offering benefits. There are considerations to guide you do the right things. Every enterprise is talking about loyalty, every CEO aims at loyalty but not everyone understands what it should look like. Loyalty is not a set of numbers or a couple of pay or gift but human behaviours as well as continuous growth of an enterprise.  The book starts with 3Rs of loyalty (maybe the author created), which are Rewards , tangible thank-you given and tailored to consumers, Recognition , appreciation to consumers' commitment t...

Hema supermarket is a model of New Retail. This is one of their stores in Shanghai. It offers smart self checkout, ESL, robotic shop & drop and 1-hour home delivery. Online and offline retails do not compete but partner together to draw more shoppers.

Self scanning service with self check out have been popular in Amsterdam grocery stores. Consumers intuitively scan their member cards, pick up scanners, scan products and check out in SCO. Local citizens get used to it and enjoy it. Ref: Symbol

Retail Asia Expo has started from today. Smart POS and kiosks, interactive tables and mirrors, robotic servants, payment gateways, CRM, inventory management are shown up to build from online to offline an omnichannel retail experience.

I jumped into an amazing adventure last week. That was called UHackFin, a hackathon of FinTech. The organizer was Hong Kong University of Science and Technology. In the hackathon, participants were required to submit a FinTech idea with deliverables in 24 hours. I joined it as an individual but formed a very energetic team with talents there. Each of us had different backgrounds. Although we had to spend more time to understand and explain to each other, the diversity made us consider questions from diversified points of view. This made us learn a lot. In order to memorize what we have learnt, I jotted the notes as the below for everyone's reference. Know Your Customer (KYC) Overcoming Know Your Customer (KYC) Compliance Challenges Hong Kong needs centralised digital database to comply with KYC, says government Trulioo Blockchain InterPlanetary File System Truffle Framework User Experience (UX) Design Marvel App Sketch Dribbble

Quality is a big topic. Everyone talks about it but just few of people know detail. More people talk about Quality Control and Quality Assurance, fewer people consider Quality Management. I met the founder of Explora Testing and she is a QM professional. She shared some bullet points of QM which are valuable to our works. Formula to use on Bug Find rate and Bug detection rate are following: Bug find rate = Number of failed cases/Total test cases executed in the software or number of failed bugs/total test cases executed. Defect detection Percentage = Number of bugs or failed cases discovered by IT team/ [Number of bugs discovered by IT Team+ Number of bugs or tickets being issued by users]. Notes: To measure the success of testing before and after that Functional Testing tester is hired can consider the following: First to have that tester improve test coverage and make sure test cases can cover at least acceptance (entry criteria), system integrity, data integri...

Here are further notes to Core Management Skills as the following. 7S Model: alignning for success Strategy: how will this initiative support the direction and goals of the organization? of my workgroup? Structure: how would people be most appropriately organized to support and achieve this initiative (e.g. teams, matrix structure, cross-functional project groups, organizational chart, etc)? Systems: what information, processes, communication and measurements will need to be adjusted to support this initiative? Shared values: how does this initiative fit with the shared values of the organization? of my workgroup? Style: what leadership style supports (or hinders) this initiative? Ideally, what leadership style would fit best with this initiative? Staff: what kind of people are needed to support this initiative? who should be on the project team? Skills: what knowledge and skills will be needed within the organization to support and achieve this initiative? what knowledge a...

Essential Capabilities:  Coach and Develop for results  Drive Performance  Inspire Loyalty and Trust  Manage work  Partner within and across teams  Influence through personal tower  Select Talent "Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others." - Jack Welch Key Principles of Communications:  Maintain or Enhance Self-esteem  Listen and Respond with Empathy  Ask for help and Encourage involvement  Share thoughts, feelings, and rationale  Provide support without removing responsibility Interaction Process: Open: state the purpose of discussion and identify importance Clarify: seek and share information about the situation/task. Identify issues and concern Develop: seek and discuss ideas. Explore needed resources/support Agree: specify actions, including contingency plans, if appropriate. Confirm how to measure progress Close: hi...

A manager who was assigned to establish a new heath and beauty store in a third world country shared his experience of the establishment. His mission was challenging and his experience was good as a reference of project management. The mission was assigned in the beginning of September while the deadline was the beginning of December. He was just informed with a single statement of aiming at store establishment in the selected country and no more information else. Before his first visit to the country, he had prepared the following action items: Action of the very first visit Consultation Project plan Questionnaire for understanding After his first visit, the following facts was known: It was really a developing country GDP around USD1000 pa Flooding is common Some product price level is similar to HK. e.g. shampoo sold in supermarket The next action is to include: Draw high level system diagram and architecture diagram. They must have been validated. Identify key ...

Not everyone is a manager, everyone manages from himself, tasks on job to everything in life. It's benefitial to understand some core management skills. 1. Leadership vs Management The manager does things right; the leader does the right thing. 2. 5P Leadership Competencies Purpose - Anticipates the future; creates and communicates an energizing vision to deliver high value to stakeholders. Process - Designs and manages work-flows and practices that yield quality outputs and results; uses feedback, sound analysis and enterprising ideas to drive continuous improvement. Performance - Defines and communicates business and people goals that meet stakeholder expectations, puts in place measures and monitors to achieve results. People - Attracts, develops and retains talent; creates and supports a culture of openness, teamwork, loyalty, ownership and high performance. Personal Profile - Acts with integrity, possesses high EQ, is an agile learner, displays a high level of ...

After I had used iPhone 3G for 4 years, I did not decide to go to iPhone 4. This is because the design of iPhone 4 lacks of such human characteristics as warm feeling, comfortably touching, eye catching, not machine like appearance, etc that typical Apple products possess. Therefore, I decided to go to Sony Ericsson Xperia Mini Pro. This phone is small, easy holding and untypical shape, what's more, it consists of Sony's consistently high quality of camera and display screen. It is not necessarily to talk more about the software, which is Android. The core is standard but the user interface is customized by Sony. The UI is very suitable for such small as 3 inch large monitor. For example, the four corner menu allows the phone to have more icons but use less space. This phone is my third Sony's phone. I used Z200 and W810i. The former is known as special shape and the analog clock accessory. The latter is good at camera and music player. Someone said that Sony was Apple Inc....

My friend told me that the one who took Louis Vuitton handbag was looked down by her colleague. Too luxury? No, in contrast, too cheap, they thought, it was a bad taste. On the other hand, I met Mr. Rich Guy by chance. His blogs are the well known as Poor Guy HK and Rich Guy HK , which were reported by a local media. Poor Guy HK is a blog of exploring any recent advantages and benefits so that poor guys can save some money; Rich Guy HK is a blog of studying any investment opportunity so that typical guys can earn more to become a rich guy. Which brand of handbag will you take? It depends on your first step of money management.

She and I visited Hong Kong Disneyland four years ago when she was just my friend while we visited it again four years later as this year when she has become my wife. HK Disneyland 20-21 Mar 2010 Thanking Dragon Jewelry for giving us a package of 1-night Disneyland Hotel with 2-day Disneyland access , we could enjoy the so-called Victorian residence and stay in the smallest disneyland for very long time. My wife, who is crazy about any Disney's stuff, however said that she wanted to leave it as soon as possible and she missed home! Over four years, the theme park has had no change at all, except the establishment of It's A Small World and the missing of the train and Lion King Festival. We finished our walk by just half a day. Although our package was the one with seaview and balcony, only a part of seaview could be seen and the balcony was dirty. What's more, the border of the bathroom mirror was broken. One of the cups, which looked quite elegant was very dirty inside. ...

I traveled Macau last weekend. It was the third time for me to go sightseeing in Macau, although I have visited Macau many times because of my relatives. By comparing my three times of travel experiences, we can see the change of Macau along the years. Macau 20-21 Feb 2010 The first travel was in the Fall of 2005. It was the time just after the Historic Centre of Macau was inscribed in the UNESCO World Heritage List. Although the monopoly system of gambling was ended in 2002, Macau still remained itself as a silent and simply island with long history. The second travel was in the Fall of 2006. I saw the rapid change of Macau. Both the traditional and the advanced were fused at the island. We visited hundreds year buildings, ate local foods and entered casinos invested by foreign ventures. Only SANDS and Wynn were many enough to make waves in the gambling industry. I stayed at Sofitel Macau at Ponte 16 Hotel, which was a five star hotel managed by a french venture. There have been many ...

West Rail and East Rail have connected together since this month after West Rail has extended its line to East Tsim Sha Tsui station. Does it help the transportation of Tuen Mun? I did a comparison today. Tuen Mun Pier -> Prince Edward, by 59X for 50 mins Prince Edward -> Kowloon Tong, by MTR for 10 mins total: 1 hr (from 12:10pm to 1:10pm) Kowloon Tong -> East Tsim Sha Tsui, by East Rail for 10 mins East Tsim Sha Tsui -> Tuen Mun, by West Rail for 40 mins Tuen Mun -> Tuen Mun Pier, by LRT for 20 mins total: 1 hr 10 mins (from 5:50pm to 7:00pm)

上個月陶傑在專欄曾經提及：「當世界變成一個『市場』，人成為消費者...把你和你的子女改造成愚蠢的yes-man。」天主教香港教區主教陳日君樞機和聖公會鄺保羅大主教也不約而同地在其聖誕文告中批評過度消費。似乎經過金融海嘯的衝擊，人們暫且可以冷靜地反思消費主義的問題（縱使也許經濟好轉便故態復萌）。 昨天信報的某專欄引述一本六十年代已經批評消費主義的書﹣One-Dimensional Man，Herbert Marcuse著。該書指出消費主義不但令人們變得只會以物質享樂，而且更主導人們的價值觀。例如：為了鼓吹消費，傳媒鋪天蓋地播放各式各樣的消費節目。那些節目不只是介紹產品本身，而且還定義什麼是好，什麼是「必做」。久而久之，每一個人便好像工廠生產出來一樣，變得毫無獨立個性，從而達至一定程度的社會操控。 如果作者的推論正確，每人都有蔡先生的口味，黃女士的手法，某某藝人的衣著選擇，到某地某處便重覆某藝人在電視上曾經做過的事情，那麼做人便會舒服得多了，因為自身的需要與對象的內函都是工廠機器品質監控（Six Sigma乎？），一切都是一目了然。BB不用煩，奶粉尿片有品牌；讀書不用煩，天王貼士便可行；結婚不用煩，只看外表與身家。 所以，我今年的新年願望只是一個很卑微的要求：保持自我。在茫茫人海中，你還可認得我。

There were two flower girls, who were four years old, in my friend's wedding yesterday. Before the wedding, a friend taught the girls ABC. A for Accumulator B for Bond C for CDO Oh my god, what will the world of the next generation be? D for Debt E for Equity F for Fund G for GAAP H for Hedge-fund I for Investment J for Junk-bond K for Keynesian-economics L for Liability M for Mini-bond N for Nasdaq O for Obligation P for PE-ratio Q for QDII R for Real-estate S for Sunk-cost T for Tax U for Underwriting V for Value-added W for Warrant X for XD Y for Yield Z for Zero-coupon-bond

The Day After Tomorrow is a sci-fic movie about Global Warming. In the movie, Global Warming changed the weather and cracked polar ice shelves. The melting of icebergs disrupted the ocean current, as a result, the temperature dropped down rapidly and the world went to Ice Age. The above is the plot of the sci-fic, yet the same plot happens in the reality. It happens not in the real world, but the financial world. Because of the financial crisis (or so-called Financial Tsunami) due to overexpansion of loans and derivatives, banks restrict their loan applications and cut companies' overdrafts. Therefore, many companies, especially for SME, suffer from capital turnover trouble. It leads weaker companies to bankrupt and the bankruptcy makes others worse as a domino effect. Perhaps we have entered the ice age of finance or another Great Depression.

Heal the world Make it a better place For you and for me And the entire human race Here is another Google's surprise called Project 10 to 100th , a call for ideas to change the world, in the hope of helping as many people as possible. Google will collect submissions of world changing ideas by 20th Oct 2008 and publish 100 ideas for public vote to choose 20 semi-finalists on 27th Jan 2009. 5 final ideas will be selected by Google's advisory board. The announcement is planned in early February 2009. You can submit your ideas by filling in the online form . The project can support the following languages: English, German, French, Portuguese (Brazil), Turkish, Simplified Chinese, Traditional Chinese, Spanish, Japanese, Italian, Polish, Dutch, Korean, Russian, Swahili, Norwegian, Finnish, Swedish, Arabic, Hindi, Greek, Czech, Hebrew, Danish, and Thai. Google commits $10 million to implement those projects of the winning ideas, while the winners will get good karma and the sati...